1. The organisation needs a long-term commitment to continuous improvement.
2. Adopt the philosophy of zero errors/defects to change the culture to right first time.
3. Train people to understand the customer/supplier relationships.
4. Do not buy products or services on price alone – look at the total cost.
5. Recognise that improvement of the systems must be managed.
6. Adopt modern methods of supervising and training – eliminate fear.
7. Eliminate barriers between departments by managing the process – improve communications and teamwork
8. Eliminate goals without methods, standards based only on numbers, barriers to pride of workmanship and fiction – get facts by studying processes.
9. Constantly educate and retrain – develop experts in the organisation.
10. Develop a systematic approach to manage the implementation of TQM.
No comments:
Post a Comment