Basic Principles of TQM

                                     The basic principle for the TQM philosophy of doing business are to satisfy the customer, satisfy the supplier, and to continuously improve the business process.listed bellow additional principles of TQM.

Satisfy the customer

                                     The first and major TQM principle is to satisfy the customer—the person who pays for the product or service. Customers want to get their money’s worth from a product or service they purchase. Users If the user of the product is different than the purchaser, then both the user and customer must be satisfied, although the person who pays gets priority.

Company Philosophy

                                     A company  that seeks to satisfy the customer by providing them value for what they buy and the quality they expect will get more repeat business, referral business, and reduced complaints and service expenses. some top company not only provide quality products, but they also give extra service to make their customer feel important and valued.

Internal customer
                                     Within a company workers provide a product or service to his/her supervisors or next stage of production. so the person can be thought as a internal customer. A worker should have the mind-set to satisfy internal customer in order to keep his/her job and to get a raise or promotion.

Customer Chain
                                      In a company, there is a chain of customer. Each improving a product and passing it along until it is finally sold to the external customer. Each worker must not only seek to satisfy the immediate internal customer, but he or she must look up the chain to try to satisfy the ultimate customer.

Satisfy the Supplier
                                      A second TQM principle is to satisfy the supplier, which is the personal or organisation from whom you are purchasing goods or services.

External Supplier

                                      A company must look to satisfy their external supplier by providing them with clear instructions and requirements and then paying them fairly on time.It is only in the company best interest that its supplies provide it with quality goods, if the company hopes to provide quality goods to its external customers.

Internal Supplier

                                       A supervisor must try to keep his/her workers happy and productive by providing good task instructions, the tools they to do their job and good working conditions. the supervisor must also reward the workers with praise and good pay.

Get better work

                                       The reason to do this is to get more productivity out of the workers, as well as to keep the good workers. An effective supervisor with a good team of workers will  certainly satisfy his or her internal customers.

Empower Workers

                                        One area of satisfying the internal suppler is by empowering the workers. This means to allow them to make decisions on things that they can control. This not only takes the burden off the supervisor, but it also motivates these internal suppliers to do better work.

Continuous Improvement

                                         The third principle of TQM is continuous improvement. You can never be satisfied with the method used, because there always can be improvements. Certainly, the competition is improving, so it is very necessary to strive to keep ahead of the game.

Smart Work

                                          Some companies have tried to improve by making employees work harder. This may be counter-productive, especially if the process itself is flawed. For example, trying to increase worker output on a defective machine may result in more defective parts.Examining the source of problems and delays and then improving them is what is needed. Often the process has bottlenecks that are the real cause of the problem. These must be removed.

Worker Suggestions

                                           Workers are often a source of continuous improvements. They can provide suggestions on how to improve a process and eliminate waste or unnecessary work.

Quality Methods

                                          There are also many quality methods, such as just-in-time production, variability reduction, and poka-yoke that can improve processes and reduce waste.