Internal Benefits
|
|
Improves
|
Reduces
|
Management efficiency
Planning
Problem-solving
Supplier control
Communications
Ability to change
Discipline
Staff morale
Employee
training
|
Duplicate
Effort
Re-work
Waste
Costs
Staff
Turnover
|
External Benefits
|
|
Improves
|
Reduces
|
Product
and service quality
Customer
satisfaction
Repeat
sales
Company
image
Marketability
|
Complaints
Warranty
claims
|
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